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General Information and Conditions

If you do not find what you want in the General Information & Conditions below, or in the relevant online brochure, please contact us for further information.

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General Information and Conditions

The following terms and conditions (‘booking conditions’) form the basis of your contract with Australian Pacific Touring Pty Ltd (‘TravelGlo, ‘we’ or ‘our’). Please read them carefully as they set out your and our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your ‘holiday package’ are references to the tour or cruise package you have booked with TravelGlo. References to ‘excursions’ are references to short trips or tours included or available as part of your holiday package. Products marketed under the TravelGlo brand include tours or sectors of tours wholly or partially operated by Rail Discoveries (Great Rail Journeys), a company which has partnered with TravelGlo for this purpose. Where TravelGlo is mentioned in these conditions it also infers Rail Discoveries wherever applicable.

For specific details about the required deposits, special deals, passport/visa requirements, and cancellation policies applicable to the destination you are travelling to - please read the full General Information and Conditions found at the back of the applicable online brochure. Online brochures can be viewed here.

Governing Law

These booking conditions are governed by the law in force in Victoria, Australia.

Before You Book

Prices – Deposits – Discounts – Payments

Your booking price will be set out in our website or brochure unless it is varied by advertising or a special offer, or is changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a Force Majeure event or other material increases by suppliers. The most up to date pricing may be found on our website – www.travelglo.com.au. Prices will be confirmed at time of booking and honoured for up to seven days. Once you pay your deposit your holiday package price is guaranteed (except for any changes resulting from a Force Majeure event – see below). A $200 security deposit per person, per holiday package is required within seven days of booking confirmation for all tours. If flights are booked through TravelGlo, full payment is required when flights are booked. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. TravelGlo reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by TravelGlo within the specified time. All fares and charges are in Australian currency. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia. If TravelGlo is unable to confirm your reservation, all monies will be refunded.

Travelling With Minors

Children under 12 years of age are not permitted on tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult.

Included In Holiday Package Price

All coach/cruise and rail travel, accommodation, group airport transfers on the first and last day at a designated time, sightseeing, specified excursions, meals and beverages as indicated, admissions, port charges and the services of a Rail Discoveries Tour Manager or TravelGlo Tour Manager as stated in your itinerary.

Not Included In Holiday Package Price

Airfares, airport taxes, gratuities/tips, porterage, laundry, passport and visa fees, food not on the regular table d’hote menu, beverages unless indicated otherwise, excess baggage, fuel surcharges and optional excursions.

Transfers

A group airport transfer Is included on the first and last day of the holiday package at a designated time. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the airport/hotel/ship at their own expense. Transfers are not Included with pre or post accommodation.

Choosing Your Holiday

The holidays contained within this website or brochure are commence from 01 March 2020. To maximise your enjoyment of your TravelGlo holiday and to ensure that it lives up to your expectations it is important that you choose the right holiday package for you. Our brochures contain limited information, however, there is more information online at www.travelglo.com.au and our qualified staff are available to discuss options.

Hotels

Hotel rooms overseas are often smaller than those in Australia and New Zealand. TravelGlo endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this website or brochure will be used on almost all holiday packages, however, if a change is necessary for any reason, TravelGlo will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are not available for check in before 3pm and require check out by 10am. Should you wish to check in earlier or to stay longer, you may be required to book and pay for additional nights.

Twin Or Double Rooms

Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated.

Solo Travellers

Single rooms and suites may be smaller than standard twin or double rooms and may only have one single bed.

Pre & Post Extended Touring

All extensions are based on availability at time of booking. Gratuities are not included on extended touring packages.

Passengers Needing Special Assistance

  1. Any disability or medical condition requiring special attention must be reported to TravelGlo at the time of booking including all important information relating to your health, mobility and fitness which may affect your partial or total participation in the tour. This information is also crucial to allow TravelGlo to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobility and fitness must also be reported to TravelGlo as soon as possible and prior to departure. Where possible TravelGlo will make reasonable adjustments to the tour to accommodate your special needs however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers.
  2. If you require special assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking), you must travel with a companion capable of providing the required assistance or care. Please be aware that TravelGlo does not provide personal assistance. TravelGlo is unable to assist any passenger with walking, dining, boarding or disembarking any transportation vehicles (including trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for special assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment.
  3. While TravelGlo will make reasonable efforts to accommodate the special needs of disabled passengers, it is not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties.
  4. Please note coaches and minibuses are not equipped with wheelchair ramps. Guests will need to embark and disembark trains which may not be level with the platform.

Health & Fitness

A good level of health and fitness is required to participate on TravelGlo's holiday packages. In some destinations there are extensive sightseeing excursions by foot and which include climbing stairs. Mobility is needed boarding or alighting coaches, boats and trains. We recommend a visit to the doctor and dentist before travelling to overseas destinations. It is your responsibility to advise TravelGlo of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other guests. A Health, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. TravelGlo is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed.

Visa & Passports

All passengers must have a valid passport that is valid for at least six months after the holiday package return date. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. TravelGlo will provide the necessary invitation letter to ensure you are eligible to obtain a Russian Visa, but will not apply for or process your visa application. Please check the itinerary if a multi entry visa is required. Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. TravelGlo is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas. 

Excursions

The timing of excursions may differ slightly for each package. The published times are a guide only and are subject to change without notice. It is impossible for large coaches to be used for some city sightseeing excursions and many towns and cities will be visited by way of walking tours. Some holiday packages including time in Switzerland and other regions may include mountain excursions to, at times, high altitudes.

Public Holidays/Festivals/Events

Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment.

Special Offers

Save $235 Launch Offer

Valid for the first 200 passengers for TravelGlo or until 16 September 2019. Launch offer is the value equivalent of 1 day on Berlin to Budapest, 22 March 2020. Valid until 16 September 2019. All pricing and savings shown are in Australian currency. A limited number of offers are available until sold out. Not valid in conjunction with any other offers unless specified. Subject to availability, available on new bookings only and may be withdrawn at any time.

Travel With Friends Offer

Save up to $200 per couple when six or more people book together on the same TravelGlo tour, and book that tour at the same time. Discount is combinable with other offers. Not combinable with any other group discount.

Thank You Voucher

After completion of your TravelGlo tour, you will receive a Thank You e-voucher valued at $100 per person ($200 per couple). The e-voucher will be redeemable on your next holiday with the APT Travel Group when travelling with APT, Travelmarvel, Botanica or TravelGlo. Valid for redemption on trips of 7 days or more and valid for 6 months. A valid email address must be supplied to receive e-voucher. Original voucher must be supplied to Travel Agent or APT Travel Group consultant at time of booking. Limit of one voucher per person, per booking.

Other Special Offers

Special Deals and Special Offers other than those advertised in the any website or brochure may be promoted by TravelGlo after the brochure is released. These new special deals/offers do not apply to existing bookings unless otherwise stated.

Booking & Paying For Your Holiday

Airfares

Flights are not included in your holiday package, however they can be arranged by us. Air travel is arranged with independent airlines. All airfares are subject to flight and booking class availability. Flights are booked by TravelGlo once full payment has been received. Airport taxes vary for each departure point and routing of airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. TravelGlo is not liable for delays or disruptions of air travel. Once tickets are issued TravelGlo will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. While we endeavour to accommodate your airline seating requests, these are never guaranteed and are subject to change at the airline’s discretion.

Out Of Date Range Flights

If airlines have not published their schedule at the time this website or brochure was published, printed or at the time of booking, TravelGlo will contact you when these flights come in to date range should you require them. Once flights have been confirmed by you and payment has been received, TravelGlo will issue your tickets.

TravelGlo Deposit Cancellation Peace Of Mind

Applicable when an upfront fee of $20 per person is paid with your deposit. The holiday package can be cancelled prior to the final payment date and your deposit will be retained as a TravelGlo holding credit to be used for future bookings with the APT Travel Group (APT, Travelmarvel, Botanica and TravelGlo). If Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future cruise or tour and cannot be redeemed against the original cruise or tour departure date. Deposit held in credit will exclude fees imposed by third parties, including but not limited to air travel, rail travel and hotels. When booking airfares through TravelGlo (including when taking advantage of a special offer that includes air travel), standard airline cancellation fees will apply. In some cases, airfares will be non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. TravelGlo Deposit Cancellation Peace of Mind applies to new bookings only and is only valid up until 100 days prior to travel. After three years, unused credit funds will incur the original cancellation conditions as per brochure. This does not replace travel insurance, which you are required to purchase at the time of booking.

Travel Insurance

Travel Insurance is not included in your holiday package. You are required to purchase comprehensive travel insurance that includes (without limitation) coverage for the cost of your holiday package, medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes. Travel insurance is compulsory for all rail journeys and proof of your policy must be supplied prior to receiving your final payment. 

Travel Information & Documents

After booking you will receive an invoice with important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. If we have booked your flights, please ensure that you check your flight timings carefully on your tickets, particularly early morning departures. Approximately 21 days before departure you will receive your documents via email with your eticket and final itinerary.

Special Requests

Where a special request (eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. TravelGlo will pass your request onto the hotel, airline or other supplier but cannot guarantee that it will be accommodated. TravelGlo will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your invoice or any other document is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. 

Credit & Debit Card Surcharges

If you pay TravelGlo by credit or debit card surcharges will apply. In the case of credit cards a surcharge of between 1% and 3% (depending on the card used), will be added to the tour price. In the case of debit cards a charge of 0.5% will be added to the tour price.

If You Want To Change Or Cancel Your Holiday

Changes Or Additions To Your Holiday

If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as a result of the change.

Cancellation Policy

For all holiday packages in this website or brochure, TravelGlo cancellation fees apply as follows (in addition to charges of any independent suppliers eg: airlines and hotels):

Days of Notice: Fee Per Person
 100 days or more  Loss of deposit
 99-61 days    50% of holiday package price
 60 days or less    100% of holiday package price

 

 

 

All cancellations must be received in writing by TravelGlo and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by TravelGlo and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of TravelGlo's loss, and are otherwise reasonably necessary to protect the legitimate interests of TravelGlo. If you request changes after TravelGlo has issued your documents, TravelGlo may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees.

Cancellation Of Ticketed Airfares

A Travelmarvel cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable.

Changes To Ticketed Airfares

A TravelGlo cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable. If you wish to amend the date or routing on your ticketed air booking, a TravelGlo amendment fee of $30 per person for the first change and $85 for any subsequent changes will be charged in addition to airline change fees and additional taxes that are applicable. If you wish to amend an already issued Singapore Stopover/Emirates stopover package, a
$30 per person TravelGlo change fee will apply along with any applicable airline fees. If, for any reason, a name change to a ticketed airfare is required, a $125 per person name change fee will apply for every change in addition to any applicable airline fees.

If We Need To Change Or Cancel Your Holiday

Website & Brochure Accuracy

TravelGlo has endeavoured to ensure that the information given in this website or brochure about accommodation, itineraries etc., is correct to the best of its knowledge at the time of going to print. However, advertised descriptions and facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package at the time of booking. Additionally, flight times, carriers and routes in the website or brochure are given for guidance only as there may be changes. Final details will be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described in the website or brochure as a result of local conditions, weather conditions, and annual events. TravelGlo will endeavour to notify you of any significant changes prior to your departure.

Flight Changes

If you have booked flights with TravelGlo, the flight timings shown on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affected by events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. TravelGlo will advise you of any significant changes as soon as it is informed by the airline. Minor timing changes will be shown on your flight tickets. Any change in the identity of the airline, flight timings or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions.

Before Your Departure

TravelGlo endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as airline, hotels etc., over whom we have no direct control. On occasions changes do have to be made, TravelGlo reserves the right to cancel or amend holiday packages/excursions accordingly. Group tours require a minimum number of bookings in order to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible alternative date (or a refund of all monies paid for arrangements made by TravelGlo).

Force Majeure

Force Majeure means the occurrence of an event that is beyond TravelGlo’s reasonable control and which could not have been reasonably prevented by TravelGlo which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time.

Termination Of Booking Contract Or Change Of Travel Arrangements Due To Force Majeure

If TravelGlo in its reasonable opinion, considers that any Force Majeure event prevents TravelGlo (whether directly or through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject of the booking contract with you, TravelGlo may immediately by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. 

Limitation Of Liability In The Event Of Force Majeure

In the event of a force majeure event making it impossible or unsafe for TravelGlo to deliver all or part of the Holiday Package, TravelGlo will refund the customer for the unperformed part of the Holiday Package less any reasonable losses incurred before cancellation. Losses may amount to a substantial proportion of the booking price. TravelGlo will use reasonable endeavours to minimise losses incurred by customers. Customers must take out travel insurance to protect themselves against loss in the circumstances.

On Holiday

Tour Manager

All tours will be escorted by a Rail Discoveries tour manager.

Tips/Gratuities

Tips/Gratuities are not included in the price of your holiday. This is at your discretion. Recommended amounts are as follows. Tour Managers - €2 pp per day (£2 in Scotland, 3CHF in Switzerland, 140RUB in Russia, 15DKK in Denmark). Local guides - €2 pp per service (£2 in Scotland, not applicable in Switzerland, 140RUB in Russia, 30SEK/NOK in Sweden and Norway, 22DKK in Denmark). Coach drivers - €2 per service (£2 in Scotland, not applicable in Switzerland, 70RUB in Russia, 20SEK/NOK in Sweden and Norway, 15DKK in Denmark). Tipping at meals/ to hospitality staff are discretionary.

Porterage

Porterage is not included in the price of your holiday. This is at your discretion. A recommended amount would be €2.50 per bag per service, where it is available.

Local Purchases

TravelGlo is not responsible for any items you may purchase locally ie: jewellery/furniture etc. You acknowledge that you are solely responsible for any import duty or freight costs.

Personal Belongings And Lost Items

For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, electrical or battery-operated appliances, as well as basic essentials. It is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss. 

Disruption To Itinerary Arrangements

Itineraries are intended as a guide only and are subject to alteration without notice. Alternations may be necessary for various reasons including, without limitation, road, rail, river or weather conditions, strikes or other reasons beyond TravelGlo's control. If conditions render any routes unsafe for navigation, TravelGlo reserves the right to provide alternative services including, but not limited to, accommodation on the docked ship or substitute land arrangements. Additionally, you are not entitled to any refund for any alterations to your itinerary that are caused or contributed to by any flood or water level events or such other events which are beyond our control. TravelGlo cannot guarantee exact arrival and departure times for carriers and operators used by TravelGlo and TravelGlo will not be liable for failure to make connections with any other services or attractions
beyond its control.

On Return From Your Holiday

Data Protection Policy

Any personal information (including sensitive information and health information) that TravelGlo obtains and retains from you or about you is necessary for our business purposes. Our Privacy Policy details why we collect this information, who we may disclose it to (including overseas recipients), and the main consequences if we do not collect it. Our Privacy Policy also contains information about how you may seek access to, or correction of, the personal information held about you, and our complaint resolution procedures. Our Privacy Policy is available at www.travelglo.com.au/legal/privacy-policy or by request to us. By providing personal or sensitive information to us, you are agreeing to the terms of our Privacy Policy.

General Information

Limitation Of Liability

  1. Our holiday packages include the services of independent providers, such as hoteliers, airlines, cruise companies and other operators, who are not agents, servants or employees
    of TravelGlo. Although we take care in selecting the independent service providers and the optional excursions conducted by some independent service providers, TravelGlo is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Optional excursions may, depending on your holiday package, include activities such as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities.
  2. If, in the opinion of any representative of TravelGlo , your mental or physical condition, or general behaviour is such as to affect your own health and safety, render you incapable to care for yourself, cause you to became a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday package. Harassment of any kind toward crew, contracted suppliers or other guests may result in immediate removal from the tour or cruise. TravelGlo is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package.
  3. TravelGlo accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control.
  4. Any term, condition or warranty express or implied by statute or otherwise in respect of the holiday packages contained in this website or brochure are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced.
  5. To the full extent permitted by law, TravelGlo's liability arising under or in connection with these booking conditions:(a) is limited to the re-supply of the products or services or the payment of the cost of re-supply of the products or services to you; and (b) excludes liability for any indirect or consequential losses suffered by you or any third party, howsoever caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party.
  6. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of TravelGlo in respect to any monies paid to your travel agent unless and until TravelGlo notifies you (by way of a booking confirmation advice or payment receipt advice) that monies have been received by TravelGlo . TravelGlo reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by TravelGlo within the specified time.

Rail Discoveries

Our rail tours are operated by our partner Rail Discoveries (part of the Great Rail Journeys group), based in York (U.K), and are escorted by a Rail Discoveries Tour Manager. All tours are operated by our rail partner, your contract is with Rail Discoveries as the principal operator of the tour.

Variations to Itineraries

KREUMWJ7 – 8 May departure – days 2 and 3 are swapped over due to Victory Day. 5 Jun departure – in Moscow, this departure will stay at the Holiday Inn Moscow Tagansky instead of the Park Inn By Radisson Sadu. KREUCNS8 – 8 May departure – in Stockholm this departure will stay at the Scandic Continental instead of the Scandic Klara. KREURSS9 – 28 April, 10 May, 3 June, 8 September – in Rome, these departures will stay at the Hotel Madison Rome instead of the Smooth Hotel Rome Termini.

Medical Assistance

TravelGlo or Rail Discoveries do not employ medical staff on our tours. If you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visiting a medical facility, or for a medical practitioner visiting you. TravelGlo is not responsible for the type or quality of the medical services you may receive.

Smoking

For other passengers’ comfort there is no smoking on coaches or trains, except in designated areas.

Service Enquiries

If a problem occurs during your holiday you should, in your own interests, advise your Tour Manager so that steps can be taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to TravelGlo within 30 days.

Luggage Limits

Porterage is not Included In your tour, therefore you will be required to manage/lift your luggage on and off trains etc. including stairs. Luggage should be limited to one suitcase weighing less than the standard airline allowable luggage limit of 160 cm (and weighing no more than 20 kg), to ensure you are able to manage and lift your cases both on and off trains throughout your journey and in/out of hotels. Dimensions for checked baggage are calculated by adding together the width, height and depth of the piece of baggage.

Cover Price

Cover price of $235 per day is based on the Berlin to Budapest (KREUIPF11), 22 March 2020 departure.

Maps Within This Website or Publication

Note that maps may not be to scale.

Images Within This Website or Publication

Some images in this publication are copyright of, and have been reproduced with the permission of Great Rail Journeys; Bernina Express; Glacier Express.
Publication No. H5356. Itineraries valid from 1 March 2020 – 31 October 2020. Publication is valid from 27 July 2019 and supersedes all previous publications.